Redfern Retreat – Privacy Policy

This Privacy Policy explains how Redfern Retreat (“we,” “us,” or “our”) collects, uses, stores, and protects personal information provided by guests when booking accommodation or interacting with our website. By making a booking or using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following personal information when you make a booking, submit enquiries, or interact with our site:

Contact information (full name, email address, phone number, postal address)
Booking details (dates of stay, number of guests, preferences, payment confirmations)
Payment information (processed securely via third-party providers; we do not store full card details)
Website usage data (IP address, device type, location data, cookies, and browsing behaviour)

You may choose not to provide certain information, however this may limit our ability to provide services.

2. How We Use Your Information

We collect personal information to:

Process bookings and communicate reservation details
Provide customer support before, during, and after your stay
Send essential check-in information, access instructions, and safety details
Improve website functionality, marketing, and guest experience
Comply with legal and tax obligations
We may also contact you after your stay to request feedback or reviews.

3. Marketing Communications

With your consent, we may send occasional updates, promotions, or special offers related to Redfern Retreat or our associated properties. You may opt out at any time by clicking "unsubscribe" or contacting us directly.

We will never sell your information to third parties for marketing purposes.

4. Sharing Your Information

We only share personal information when necessary to operate our business, including:

Booking platforms or channel managers
Secure payment processors
Website analytics providers
Service providers assisting with cleaning, maintenance, or guest support

These third parties are required to protect your data and use it solely to perform contracted services.

We may also share information if required by law, public safety, or government request.

5. Data Storage & Security

We take reasonable measures to protect your information from unauthorised access, loss, or misuse, including secure digital storage and encrypted transmission of payment data.

We retain personal information only as long as necessary for business, legal, or taxation purposes.

6. Cookies & Tracking

Our website may use cookies and analytics tools to:

Improve site performance
Personalise content and user experience
Track booking behaviour and marketing effectiveness

You can manage or disable cookies through your browser settings, though some site functions may be impacted.

7. Accessing or Updating Your Information

You have the right to:

Request access to personal information we hold about you

Ask for corrections or removal of inaccurate data

Request deletion of stored information where legally permitted

To make a request, contact:

connect@redfernretreat.nz

8. International Data Transfers

If you are booking from outside New Zealand, your data may be transferred to and processed in New Zealand or by service providers based internationally. By providing your information, you consent to this transfer.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website and considered effective immediately upon publication.

10. Agreement to This Policy

By booking accommodation, submitting your information, or using our website, you acknowledge that you have read and agree to this Privacy Policy.

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